Store Manager

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home d?cor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates work towards the goal of enabling our customers to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
Neiman Marcus Last Call currently hasan opening for a Store Manager. This role is responsible for achieving storefinancial and operational goals through the training, development andmotivation of the store management team. We are looking for a business mindedleader who can drive sales and positive plan results in the store throughsuperior customer service, events, promotion, and motivation of the staff. TheStore Manager is also responsible for leading and coaching store associates.Store Manager also acts as Manager on Duty and assists in leading the store'sdaily operations, as well as contributes to the maintenance of the storethrough daily recovery.
Review business with the DivisionBuyers and discuss action plans that will yield position results
Create a friendly, upbeat atmospherewhere customer service is consistent with Neiman Marcus standards
Set strategic objectives and setpriorities accordingly
Champion the store's new account andclientele acquisition programs and help motivate the store team to meet thesegoals
Plan and execute store budgets andensure guidelines are being followed to minimize operating expenses andmaximize revenue
Establish and maintain a customer base
Develop, motivate and train themanagement team in all aspects of the business
Ensure store compliance with allcompany policies, procedures and guidelines
Have a working knowledge of allcompany policies and procedures
Oversee the exempt-level annual reviewprocess
Recognize great performance andaddress performance issues
Foster good working relationshipsbetween Store Management and Corporate Partners
Managers must be willing to work aflexible schedule based on business need, which will include evenings, weekendsand holidays.
3 years of previous Retail Management experience is preferred
2 years experience hiring and training staff
1 year budget responsibility
Bachelor'sdegree is preferred
Excellentcustomer service skills
Motivatedand results driven
Abilityto trouble shoot and problem solve
Merchandising/visualset-up skills

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