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Selling Associate

COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home d?cor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
DESCRIPTION
The Sales Associate is responsible for driving sales, establishing and maintaining customer relationships by delivering superior customer service. The Sales Associate assists in the merchandising and maintenance of the floor and corresponding stockroom area. This position reports directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.
Assist customers in a timely, efficient and courteous manner delivering superior customer service. Utilize suggestive selling techniques
Assist with merchandise selection and merchandise returns
Handle each register transaction professionally and in a friendly manner
Fulfill phone and online orders to support the omni-channel customer experience
Knowledge of the sales floor and product. Able to articulate advantages, benefits and/or fits of various vendors
Utilize available tools to foster individual and store sales: clientele books, clientele call campaigns, and Sales Associate Email
Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discount
Professionally handle phone calls and any customer service issues
Follow policies and procedures for markdowns, re-ticketing, sensoring, and inventory control
Timely set up and signage of promotional events
Aware of inventory issues
Identify and reduce shrink in department
Assist store team with preparation and execution of annual inventory
Perform other duties as required
QUALIFICATIONS
Sales Associates must be willing to work a flexible schedule based on business need including evenings, weekends and holidays.
Retail experience preferred
Excellent communication skills and be multitask oriented
Strong organizational and problem solving skills
Requires the ability to perform general math computations
Possess basic computer skills, ability to use cash register
Ability to operate photographic and video equipment
Capable of performing some lifting of up to 25 pounds
For internal use only:
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