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Internal Service Advisor

You're serious about your career, and rest assured you've come to the right place. At Volkswagen of Fort Myers, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Purpose:
The Reconditioning Manager runs an efficient and profitable reconditioning department through productive staffing, associate retention, cost controls, achievement of objectives, and maintenance of all work performed records. Ensures that detailers and/or technicians assigned to the reconditioning department are working in a safe, efficient and productive manner.
Duties and Responsibilities:
Attend trade walks daily
Schedule all internal service work
Direct and dispatch technicians and/or detailers specified RO's
Create and maintain schedule for recon technicians and detail associates
Monitors daily productivity reports and corresponding payroll records
Facilitate Writing and Booking all Used Car RO's
Facilitate Ordering Parts and Billing out Parts for Used Vehicles
Facilitate sending out sublets, keeping day to day track of their progress
Properly posting all sublets to appropriate RO
Maintain service and detail timelines (turns) within 3 to 5 days (Pay Plan Based)
Get approvals from Used car Manager
Insuring that vendor repairs are approved and consistent in pricing with negotiated pricing
Forecasts goals and objectives for the department and strives to meet them
Responsible for hiring, training, motivating, counseling, and monitoring the performance of recon department staff
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Strives for harmony and teamwork within the department and with other departments
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc
Understands and ensures compliance with manufacturer warranty and policy procedures
Accounts for all documents; ensures that none are missing and all are processed correctly
Facilitates and/or conducts technical training and sends associates to appropriate training schools as needed
Monitors and follows up on all parts orders with the parts manager to ensure availability
Maintains high-quality reconditioning standards and minimizes comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas are kept clean and free of workplace hazards
Ensures the proper care, storage and inventory of special tools
Attends managers' meetings as scheduled
Maintains a professional appearance and that of the recon team
Realize that the company's business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests
Determine management, production and quality requirements by asking questions and listening
Attend Sonic meetings as requested
Maintain a follow-up system that encourages follow through with assigned projects
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
Understand the terminology of the business and keep abreast of technology changes in the product
Know and understand the federal, state and local requirements which govern the company's business
Follow directions from a supervisor
Understand and follow work rules and procedures
Accept constructive criticism
Interact well with others and be a positive influence on associate morale
Must sign voluntarily the company's non-disclosure and confidentiality agreement and be able to be faithful to its provisions.
Qualifications:
o High school diploma or the equivalent
o Ability to read and comprehend instructions and information
o Professional personal appearance
o Excellent communication skills
o Ability to meet company's production and quality standards
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license
It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

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